• The customer of the Jonna Teeb store enjoys a return period of three days from the date of purchase.
• The customer is given a 2% free trial for the sticks, not exceeding 3 grams.
• When more than one free trial is used, the shortage will be deducted and the free trial will only be charged at 2 grams.
• If the order is damaged, it will be borne by the sender.
• In order to recover the oil, it is required that it be tested with simple drops and on a cloth, and the oil of agarwood shall not be recovered in the following cases:

1. Experience more than 5% of its weight.
2. Use it on the skin.
3. Replacing the oil container with another, such as dividing it into small packages, and so on.
4. Roses of all kinds are excluded from returns.

• The customer has the right to exchange and return the goods on condition; The product remains in good condition, the labels are not removed, and the original packaging is intact and undamaged. Then, after communicating with customer service, a return policy is sent, so that the customer ships the product, and when the product arrives and agrees to the terms, the purchase value is transferred minus the shipping costs.
• The customer pays for the shipping price back and forth, even if the shipping is free. The value that will be deducted upon return is 30 riyals inside the Kingdom and 50 riyals from abroad.
• Exchange and return shipping is free if the items were sent to the customer with an error, or a manufacturing defect, such as: you received a product other than the one you ordered, or you received a damaged or defective product.